I’ll be the first to agree that most warranties aren’t worth the paper they’re printed on. Not necessarily because the warranty itself is not valid, but the retailers have a way of making the warranty process so time consuming, and in some cases, so costly that most people forego the process altogether, & choose to suffer with their bad mattress, or invest all over again in a replacement, much to their chagrin. We agree that it shouldn’t be this way.
It seems as if most stores have deemed warranties a manufacturers issue, while we consider it a customer service issue. One that we gladly handle for each of our guests whenever necessary. We can’t speak for the others, but at Roanoke Mattress your warranty actually means something! If at any time during your warranty period you should experience any defects with your products we will gladly facilitate the process for any valid warranty claim on your behalf. Simply meaning, you only have to contact us, not the manufacturer. We pride ourselves on the fact that our customer service extends far beyond the point of the sale, for as long as you have our products in your home. After you’ve entrusted us with your investment, we would never dream of passing you off to a third party for assistance.
How does the warranty process work? I’m glad you asked! Once you’ve contacted us via email with your warranty claims or concerns at Customersrule@roanokemattress.com, we will give you a call to confirm the issue, address any concerns, & forward all pertinent information to the necessary parties on your behalf. Meaning, no paperwork, and no calls for you to make. After the claim is reviewed and approved by the the manufacturer, they do in fact replace the product, but we gladly facilitate the process. Every step of the way, we’ve got your back!
Rest assured knowing we have taken careful consideration when selecting each of our mattresses, adjustable beds, and accessories to ensure that the products we offer our guests are ones we can stand behind, with a level of quality and durability we can trust. Every aspect of our business is based with you in mind, from our selection, to our savings, and most importantly our service. Please stop by, and say hi anytime. We look forward to the privilege of serving you soon!